Zong Launches Sms Based Helpline

To welcome the New Year, Zong has launched SMS based customer support service to provide convenience to its customers.

This first of its kind service in local industry will enable Zong customers to seek help and customer support through SMS messages, completely eliminating the wait time they had to bear while calling customer support.

This service is completely automated and easy to use. Users can effortlessly access the required information through SMS without having to wait for the customer service representative. It will give Zong’s customers the freedom to acquire the required information whenever they desire without any hassles.

Babar Bajwa, Director Customer Services of ZONG says, “We at ZONG believe that Customer Services is the strongest bond that can make a difference between winning and keeping a customer as per their convenience. To keep our subscribers happy, we will keep on exploring all options to stay connected to ZONG users. 310 SMS channel is just another option for achieving that goal.”

Salman Wajid, Head of Contact Centers added, “Our objective is to create highly efficient and innovative service channels for effective customer facilitation and a lasting customer experience.”

How to avail this service:

The procedure to avail this service is as simple as sending the keyword of query to 310 SMS Channel. Similar methodology can be used by the customers to register complaints. This opens up an easy option for ZONG customers to contact ZONG for complaint related issues.

We will update this post shortly with charges, if any, related to availing this service.

Update:

For time being there are no charges associated with 310 service.